A Few Suggestions Before You Go On Vacation - Water Heater, Programmable Thermostat - Gazifère

A FEW SUGGESTIONS BEFORE YOU GO ON VACATION

Before you leave on vacation, consider doing the following as a way to reduce your energy consumption and, most of all, give you peace of mind.

HEATING

Lower the temperature

If you’re going away for only a short period, say less than two weeks, it is recommended that you set your thermostat 2 to 3 degrees lower. If your thermostat is programmed differently for daytime and nighttime, it is suggested that you set it to the nighttime temperature while you are away. If you set it lower, you’ll certainly use less energy while you are gone, but once you return, you will have to consume more for several hours to compensate for the heat loss in the floors, walls and ceilings throughout the house.

If you have a smart thermostat, you’re in luck! You can control your temperature remotely using a mobile app connected to Wi-Fi. That way you can raise the temperate even before you step into the house.

WATER HEATER

Your tank type water heater keeps the water temperature at 60 degrees, 24 hours a day, because it takes less energy to maintain the water at the desired temperature than to regularly reheat cool water. Thus, shutting off the water heater is only cost-efficient if you shut it off for several weeks. If this happens to be the preferred option, check the user’s manual to find out how to shut it off if you are going to be away for an extended period.

Standard natural gas water heater

As a rule, if you have a standard natural gas water heater (connected to a chimney), you can simply set it to “vacation” mode. The dial at the bottom of the appliance can be set to VACATION or to the lowest setting. You can also shut off the cold water supply to the water heater to limit any damage in case the tank leaks. Upon your return, do a visual inspection of the appliance. Then, reopen the cold water supply and reset the dial to the usual setting. It will generally take a little over an hour for the water in the tank to warm up to the programmed temperature.

Power vent water heater

If you have a power vent water heater, you can simply disconnect it. You can shut off the cold water supply to the water heater to limit any damage in case the tank leaks. Upon your return, do a visual inspection of the water heater, reopen the cold water supply, and reconnect the appliance. It will generally take a little over an hour for the water in the tank to warm up to the programmed temperature.

Electric water heater

If you have an electric water heater, it is recommended that you shut off the power and the cold water supply to the water heater if you are going away for any length of time. You will save electricity and limit any damage in case the tank leaks. Upon your return, do a visual inspection of the water heater. Then reopen the cold water supply and make sure the tank is full before turning on the power to the water tank. It will generally take a little over an hour for the water in the tank to warm up to the programmed temperature.

Keep track of your bills remotely

This is an excellent time to go paperless! Before you leave on vacation, sign up with our Customer Centre and for online bills so you can access your information at any time. That way, even when you’re away, you can keep an eye on your bills and make payments on time.

For tips on the regular maintenance for you rnatural gas appliances, click here. For tips on reducing your energy consumption at home, click here.

Avis de sécurité aux clients de la région
Nos équipes répondent aux appels d'urgence dans cette zone à cause de la tempête. Si vous sentez une odeur de gaz, composez le 1-866-763-5427 ou le 911. ______________________________________________________________________
Safety notice to customers in the region
Our crews are responding to emergency calls in this area due to the storm. If you smell gas, call 1-866-763-5427 or 911.
Risque d’inondations dans divers
secteurs de la ville de Gatineau
Étant donné qu’un avis d’inondations a été émis pour certains secteurs, Gazifère pourrait être dans l’obligation de couper l’alimentation en gaz naturel à votre propriété, pour votre sécurité. Dans cette éventualité, nous rétablirons les services lorsque les eaux auront baissé.

Pour plus d’information sur la sécurité concernant vos appareils à gaz naturel et sur la mise à jour de la situation des inondations émise par la Ville de Gatineau cliquez ici.

Flood risk in various sectors of the
City of Gatineau
Due to the flood advisory that has been issued in some areas, Gazifère may have to turn off the gas service to your property for safety. We will restore service when flooding has subsided.

For more information on natural gas equipment safety and updates in French issued by the City of Gatineau, click here.

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Risque d’inondations dans divers
secteurs de Gatineau
Pour les clients touchés par cet avis, pour des raisons de sécurité, Gazifère se voit dans l’obligation de couper l’alimentation en gaz naturel à la propriété. Nous rétablirons les services lorsque les eaux auront baissé. Pour plus d’information cliquez ici.
Flood risk in various sectors of Gatineau
For customers in the affected areas, Gazifère has had to turn off the supply of natural gas to the property for safety reasons. We will reconnect the gas once the water has receded. For more information, click here.
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info-ex.com
info-ex.com
Risques d’inondation dans les secteurs Aylmer (rue Fraser)
et Gatineau (rues Jacques-Cartier, Saint-Louis, Riviera, Parisien et du Ruisseau)
Pour les clients touchés par cet avis, pour des raisons de sécurité, Gazifère se voit dans l’obligation de couper l’alimentation en gaz naturel à la propriété. Nous rétablirons les services lorsque les eaux auront baissé. Pour plus d’information cliquez ici.
Flood risk in sectors Aylmer (Fraser St.) and
Gatineau (streets Jacques-Cartier, Saint-Louis, Riviera, Parisien, and du Ruisseau)
For customers in the affected areas, Gazifère has had to turn off the supply of natural gas to the property for safety reasons. We will reconnect the gas once the water has receded. For more information, click here.
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Réouverture de votre compteur
Si votre compteur ou vos appareils à gaz naturel ont été fermés en raison des inondations, pour plus d’information concernant la réouverture de votre compteur et vos prochaines factures de Gazifère, cliquez ici.
Turning your meter back on
If your meter or natural gas appliances were turned off due to flooding, and you would like to obtain more information about turning your meter back on and about your future gas bills, click here.
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MESSAGE IMPORTANT
Nous éprouvons actuellement des difficultés avec notre système téléphonique. Les appels d'urgence seront traités en priorité. Merci de votre compréhension.
IMPORTANT MESSAGE
We are currently experiencing technical difficulties with our telephone system. Emergency calls will be given priority. Thank you for your understanding.
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Sollicitation porte-à-porte
Door to door solicitation
Avis
Lors d’une interruption du service postal, vous demeurez responsable d’acquitter le solde de votre facture à la date d’échéance. Gazifère vous propose différentes options pour en obtenir le solde ainsi que pour en effectuer le paiement. Pour plus d’information, cliquez ici. ______________________________________________________________________
Notice
During a Canada Post service disruption, you are still responsible for keeping your account up to date. Gazifère offers several options to help you manage your account. For more information, click here.
AVIS - ACCUMULATION DE NEIGE
Pour le bon fonctionnement de vos appareils à gaz naturel, il est important de déneiger soigneusement les entrées d’air extérieures, les conduits d’évacuation et le compteur. Faites-le régulièrement et surtout lors d’importantes accumulations de neige. ______________________________________________________________________
NOTICE - ACCUMULATION OF SNOW
To ensure the safe and efficient operation of your natural gas appliances, it is important that you carefully clear the exterior air intakes, exhaust pipes and meter. Clear regularly and especially when there's a heavy accumulation of snow.
Réouverture de votre compteur
Si votre compteur ou vos appareils à gaz naturel ont été fermés en raison des inondations, pour plus d’information concernant la réouverture de votre compteur et vos prochaines factures de Gazifère, cliquez ici.
Turning your meter back on
If your meter or natural gas appliances were turned off due to flooding, and you would like to obtain more information about turning your meter back on and about your future gas bills, click here.