Understanding my bill
Natural gas is the least expensive source of energy! But even though using natural gas saves you money, it is normal to want to know about the different items listed on your bill. As a distributor, our rates are adjusted four times a year after being approved by the Régie de l’énergie. To better understand your bill, click below:
Paying my bill
You have several options. Through your banking institution (website or app, ATM or teller, or phone), or, given that your time is valuable, through the Pre-Authorized Payment Plan!
You can pay your bill by Visa or MasterCard through the Paymentus automated phone system. Simply call 1 844 851-5625.
Are you registered with the Customer Portal? If so, you can access Paymentus through the Customer Portal to pay by credit card. Click here to access the Customer Portal or to register.
Paymentus charges 1.75% of every credit card payment amount. That service fee shows up on your credit card statement.
Budget Billing Plan
The Budget Billing Plan (BBP) helps you manage your budget optimally by spreading your annual cost of natural gas consumption over 12 payments. Your monthly payments are reviewed in April and September to ensure that they reflect any variation in your consumption and in the cost of natural gas.
Conditions of Natural Gas Service and Tariff
The conditions of service apply to all of our customers, and are approved by the Régie de l’énergie further to public hearings. These set the billing methods, the conditions related to the distribution of natural gas, rates and customers’ rights and responsibilities.