Frequently Asked Questions – Rate adjustments - Natural Gas, Heating, Furnace Gatineau - Gazifère

Frequently Asked Questions – Rate adjustments

Frequently Asked Questions

Rate adjustments as of October 1st, 2022

The Régie de l'Énergie approved an adjustment to natural gas rates as of October 1, 2022.Every three months, we carefully review market prices and compare them with current rates. We adjust prices up or down accordingly.

The war in Ukraine, coupled with increased global demand for liquefied natural gas exports, has resulted in a historically high increase in natural gas market prices, which unfortunately are expected to continue for some time.

We understand that access to affordable energy is a priority for families and businesses. The total increase in the average bill for a residential customer would be approximately $5 per month over the next three months (October to December).

Why will natural gas cost more as of October 1st 2022?

Natural gas prices fluctuate on the North American markets all year-long. This price of natural gas is influenced by a number of factors, including supply and demand, temperatures and the prices of other energy sources. The price of fossil fuels is rising rapidly, driven by an increase in demand for that type of energy.

What will be the impact of that adjustment on the price of natural gas on your bill?

Your natural gas bill includes five elements: a minimum monthly obligation, the price of distribution, the price of transportation, the price of the natural gas supply and carbon credits.

On your bill, the impact of this increase is directly related to your consumption. Given that 60% of the annual consumption of natural gas is in the winter, your consumption should be significantly less over the spring and summer.

For residential customers
For residential customers (Rate 2), based on an annual volume of 2,000 m3, the increase is 4.16%, including the adjustment in the cost of natural gas, for an annual increase of $62.

Based on monthly volumes of 160 m3, that represents an 4.13% increase, including the adjustment in the cost of natural gas, for a monthly increase of $5.

For commercial customers
For commercial customers (Rate 1), based on an annual volume of 22,749 m3, the increase is 5.69%, including the adjustment in the cost of natural gas, for an annual increase of $689.

Based on monthly volumes of 1,500 m3, that represents a 5.62% increase, including the adjustment in the cost of natural gas, for a monthly increase of $45.

Will Gazifère benefit from this increase in the price of the supply of natural gas?

In a word, no. Gazifère is a natural gas distribution business. It purchases each molecule of natural gas, and resells it to its customers at the same price it paid. Gazifère’s earnings essentially come from the distribution of natural gas, not from its resale. In order to promptly reflect any increase or decrease in natural gas prices, Gazifère adjusts its rates four times a year. The rates it bills its customers are approved by the Régie de l’énergie.

The price of distribution corresponds to the costs incurred to distribute the natural gas from Gazifère to your home or business. It includes on-going management and maintenance of the distribution system to ensure safe and reliable delivery to you. The distribution rate you are billed is also approved by the Régie de l’énergie.

Will natural gas remain an excellent energy choice?

Absolutely! Natural gas is still approximately 18% less expensive than electricity, and 30% less expensive than fuel oil.

As well, natural gas offers unmatched comfort compared to the other energy sources.

What can I do to reduce my energy consumption?

Gazifère suggests simple, efficient and practical solutions to reduce your energy consumption, such as the installation of a smart thermostat. As well, Gazifère offers its customers a $100 cash incentive when they purchase and install one. Click here for additional information.

Never shut off your thermostat, instead program it and set a 3-degree Celsius difference between the temperature you want when you’re home and the temperature when you go out or go to bed.

For additional information about our energy efficiency programs, check our guide on cash incentives.

Are there options to help me deal with this situation?

Gazifère offers its customers a free budget management tool, the Budget Billing Plan (BBP). The BBP spreads the total cost of your annual natural gas consumption over twelve monthly bills, from September to August. However, in order to take into account your consumption and fluctuations in the price of natural gas, your monthly payments are revised twice a year. Enrolment in BBP is free and can be cancelled at no charge at any time.

Gazifère offers its customers cash incentives, some of which are designed to introduce energy-saving measures. For additional information, consult our guide.

Gazifère is always prepared to offer payment agreements. Do not hesitate to contact us to discuss this. You can reach us at 819-771-8321.

You have other questions? Contact us!

By email : info@gazifere.com

By phone : 819 771-8321 press 6

Avis de sécurité aux clients de la région
Nos équipes répondent aux appels d'urgence dans cette zone à cause de la tempête. Si vous sentez une odeur de gaz, composez le 1-866-763-5427 ou le 911. ______________________________________________________________________
Safety notice to customers in the region
Our crews are responding to emergency calls in this area due to the storm. If you smell gas, call 1-866-763-5427 or 911.
Risque d’inondations dans divers
secteurs de la ville de Gatineau
Étant donné qu’un avis d’inondations a été émis pour certains secteurs, Gazifère pourrait être dans l’obligation de couper l’alimentation en gaz naturel à votre propriété, pour votre sécurité. Dans cette éventualité, nous rétablirons les services lorsque les eaux auront baissé.

Pour plus d’information sur la sécurité concernant vos appareils à gaz naturel et sur la mise à jour de la situation des inondations émise par la Ville de Gatineau cliquez ici.

Flood risk in various sectors of the
City of Gatineau
Due to the flood advisory that has been issued in some areas, Gazifère may have to turn off the gas service to your property for safety. We will restore service when flooding has subsided.

For more information on natural gas equipment safety and updates in French issued by the City of Gatineau, click here.

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Risque d’inondations dans divers
secteurs de Gatineau
Pour les clients touchés par cet avis, pour des raisons de sécurité, Gazifère se voit dans l’obligation de couper l’alimentation en gaz naturel à la propriété. Nous rétablirons les services lorsque les eaux auront baissé. Pour plus d’information cliquez ici.
Flood risk in various sectors of Gatineau
For customers in the affected areas, Gazifère has had to turn off the supply of natural gas to the property for safety reasons. We will reconnect the gas once the water has receded. For more information, click here.
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info-ex.com
Risques d’inondation dans les secteurs Aylmer (rue Fraser)
et Gatineau (rues Jacques-Cartier, Saint-Louis, Riviera, Parisien et du Ruisseau)
Pour les clients touchés par cet avis, pour des raisons de sécurité, Gazifère se voit dans l’obligation de couper l’alimentation en gaz naturel à la propriété. Nous rétablirons les services lorsque les eaux auront baissé. Pour plus d’information cliquez ici.
Flood risk in sectors Aylmer (Fraser St.) and
Gatineau (streets Jacques-Cartier, Saint-Louis, Riviera, Parisien, and du Ruisseau)
For customers in the affected areas, Gazifère has had to turn off the supply of natural gas to the property for safety reasons. We will reconnect the gas once the water has receded. For more information, click here.
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Réouverture de votre compteur
Si votre compteur ou vos appareils à gaz naturel ont été fermés en raison des inondations, pour plus d’information concernant la réouverture de votre compteur et vos prochaines factures de Gazifère, cliquez ici.
Turning your meter back on
If your meter or natural gas appliances were turned off due to flooding, and you would like to obtain more information about turning your meter back on and about your future gas bills, click here.
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MESSAGE IMPORTANT
Nous éprouvons actuellement des difficultés avec notre système téléphonique. Les appels d'urgence seront traités en priorité. Merci de votre compréhension.
IMPORTANT MESSAGE
We are currently experiencing technical difficulties with our telephone system. Emergency calls will be given priority. Thank you for your understanding.
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Sollicitation porte-à-porte
Door to door solicitation
Avis
Lors d’une interruption du service postal, vous demeurez responsable d’acquitter le solde de votre facture à la date d’échéance. Gazifère vous propose différentes options pour en obtenir le solde ainsi que pour en effectuer le paiement. Pour plus d’information, cliquez ici. ______________________________________________________________________
Notice
During a Canada Post service disruption, you are still responsible for keeping your account up to date. Gazifère offers several options to help you manage your account. For more information, click here.
AVIS - ACCUMULATION DE NEIGE
Pour le bon fonctionnement de vos appareils à gaz naturel, il est important de déneiger soigneusement les entrées d’air extérieures, les conduits d’évacuation et le compteur. Faites-le régulièrement et surtout lors d’importantes accumulations de neige. ______________________________________________________________________
NOTICE - ACCUMULATION OF SNOW
To ensure the safe and efficient operation of your natural gas appliances, it is important that you carefully clear the exterior air intakes, exhaust pipes and meter. Clear regularly and especially when there's a heavy accumulation of snow.
Réouverture de votre compteur
Si votre compteur ou vos appareils à gaz naturel ont été fermés en raison des inondations, pour plus d’information concernant la réouverture de votre compteur et vos prochaines factures de Gazifère, cliquez ici.
Turning your meter back on
If your meter or natural gas appliances were turned off due to flooding, and you would like to obtain more information about turning your meter back on and about your future gas bills, click here.