Flooding Safety Tips in Gatineau - Gazifère

To read the flood-related information issued by the City of Gatineau, click here.

Flooding and Natural Gas Equipment Safety Advisory

Any natural gas appliance, meter or regulator that gets partially or fully submerged in water presents a potential risk.

Should that happen, be sure to contact Gazifère technical services at 819-771-8321, option 1, at any time. They are available 24 hours a day, 7 days a week, and will send a technician to inspect your natural gas equipment to ensure that everything is in order.

IMPORTANT!

Never venture into a flooded area where there is equipment running on electricity, including gas-fired appliances, due to the risk of severe injury from electrical shock.

If you smell gas or notice any damage to natural gas equipment, leave the area immediately, and call the Gazifère emergency number at 819-771-8321, option 1. Your call will be given priority.

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In collaboration with Ville de Gatineau, Gazifère is keeping a close eye on the evolving situation with the spring freshets. The safety of residents and our employees is our priority:

Gazifère is checking water levels at least three times a day in all sectors.

  • As soon as Ville de Gatineau partially or fully closes a street, Gazifère is notified and begins monitoring those sectors more closely. If local traffic is allowed and there are no security issues, Gazifère keeps the natural gas service (meter) open.
  • Gazifère will temporarily close meters as a preventive measure in the following three cases:
  • our crews are denied access and can no longer access one or more buildings due to a total street closure by Ville de Gatineau;
  • use of the street is clearly dangerous (for instance if the pavement has collapsed); or
  • water is at least 15 cm deep on the street or the property, and the meter is no longer accessible.

In either of those cases, the fire department will accompany Gazifère so it can temporarily close the meter(s).

Please feel free to contact Gazifère for additional information by calling 819-771-8321 at any time of the day. You can also write to info@gazifere.com, during our business hours, or consult the Gazifère website.

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ONCE THE WATER HAS RECEDED

Flooding can impair the effectiveness of safety devices installed in natural gas equipment and appliances. If a natural gas appliance has been submerged or turned off for safety reasons, here are a few guidelines that you should follow in preparation for the reconnection of your meter and appliances:

  • Make sure that the home or building’s electrical panel is connected.
  • Make sure that the area near your natural gas appliances is clear and dry.
  • Any appliance damaged by water will need to be repaired or replaced before it can be relit.
  • Prior to the reconnection of your meter, a natural gas certified contractor will need to inspect your appliances. IMPORTANT: Only a Gazifère technician is permitted to reconnect your meter after flooding.

If you are renting your equipment, contact Gazifère at 819-771-8321, option 2, to have one of our technicians come an inspect your equipment, and start up the meter and your appliances.

If you own your equipment, you can contact any certified natural gas contractor to inspect your appliances. Afterwards, you or your contractor can contact Gazifère at 819-771-8321, option 52, to request that your meter and appliances be started up again.

If your appliances were not affected by the flooding, but your natural gas meter was shut off as a safety precaution, contact Gazifère at 819-771-8321, option 2,  to have one of our technicians come and start up the meter and your appliances.

Avis de sécurité aux clients de la région
Nos équipes répondent aux appels d'urgence dans cette zone à cause de la tempête. Si vous sentez une odeur de gaz, composez le 1-866-763-5427 ou le 911. ______________________________________________________________________
Safety notice to customers in the region
Our crews are responding to emergency calls in this area due to the storm. If you smell gas, call 1-866-763-5427 or 911.
Risque d’inondations dans divers
secteurs de la ville de Gatineau
Étant donné qu’un avis d’inondations a été émis pour certains secteurs, Gazifère pourrait être dans l’obligation de couper l’alimentation en gaz naturel à votre propriété, pour votre sécurité. Dans cette éventualité, nous rétablirons les services lorsque les eaux auront baissé.

Pour plus d’information sur la sécurité concernant vos appareils à gaz naturel et sur la mise à jour de la situation des inondations émise par la Ville de Gatineau cliquez ici.

Flood risk in various sectors of the
City of Gatineau
Due to the flood advisory that has been issued in some areas, Gazifère may have to turn off the gas service to your property for safety. We will restore service when flooding has subsided.

For more information on natural gas equipment safety and updates in French issued by the City of Gatineau, click here.

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Risque d’inondations dans divers
secteurs de Gatineau
Pour les clients touchés par cet avis, pour des raisons de sécurité, Gazifère se voit dans l’obligation de couper l’alimentation en gaz naturel à la propriété. Nous rétablirons les services lorsque les eaux auront baissé. Pour plus d’information cliquez ici.
Flood risk in various sectors of Gatineau
For customers in the affected areas, Gazifère has had to turn off the supply of natural gas to the property for safety reasons. We will reconnect the gas once the water has receded. For more information, click here.
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info-ex.com
info-ex.com
Risques d’inondation dans les secteurs Aylmer (rue Fraser)
et Gatineau (rues Jacques-Cartier, Saint-Louis, Riviera, Parisien et du Ruisseau)
Pour les clients touchés par cet avis, pour des raisons de sécurité, Gazifère se voit dans l’obligation de couper l’alimentation en gaz naturel à la propriété. Nous rétablirons les services lorsque les eaux auront baissé. Pour plus d’information cliquez ici.
Flood risk in sectors Aylmer (Fraser St.) and
Gatineau (streets Jacques-Cartier, Saint-Louis, Riviera, Parisien, and du Ruisseau)
For customers in the affected areas, Gazifère has had to turn off the supply of natural gas to the property for safety reasons. We will reconnect the gas once the water has receded. For more information, click here.
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Réouverture de votre compteur
Si votre compteur ou vos appareils à gaz naturel ont été fermés en raison des inondations, pour plus d’information concernant la réouverture de votre compteur et vos prochaines factures de Gazifère, cliquez ici.
Turning your meter back on
If your meter or natural gas appliances were turned off due to flooding, and you would like to obtain more information about turning your meter back on and about your future gas bills, click here.
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MESSAGE IMPORTANT
Nous éprouvons actuellement des difficultés avec notre système téléphonique. Les appels d'urgence seront traités en priorité. Merci de votre compréhension.
IMPORTANT MESSAGE
We are currently experiencing technical difficulties with our telephone system. Emergency calls will be given priority. Thank you for your understanding.
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Sollicitation porte-à-porte
Door to door solicitation
Avis
Lors d’une interruption du service postal, vous demeurez responsable d’acquitter le solde de votre facture à la date d’échéance. Gazifère vous propose différentes options pour en obtenir le solde ainsi que pour en effectuer le paiement. Pour plus d’information, cliquez ici. ______________________________________________________________________
Notice
During a Canada Post service disruption, you are still responsible for keeping your account up to date. Gazifère offers several options to help you manage your account. For more information, click here.
AVIS - ACCUMULATION DE NEIGE
Pour le bon fonctionnement de vos appareils à gaz naturel, il est important de déneiger soigneusement les entrées d’air extérieures, les conduits d’évacuation et le compteur. Faites-le régulièrement et surtout lors d’importantes accumulations de neige. ______________________________________________________________________
NOTICE - ACCUMULATION OF SNOW
To ensure the safe and efficient operation of your natural gas appliances, it is important that you carefully clear the exterior air intakes, exhaust pipes and meter. Clear regularly and especially when there's a heavy accumulation of snow.
Réouverture de votre compteur
Si votre compteur ou vos appareils à gaz naturel ont été fermés en raison des inondations, pour plus d’information concernant la réouverture de votre compteur et vos prochaines factures de Gazifère, cliquez ici.
Turning your meter back on
If your meter or natural gas appliances were turned off due to flooding, and you would like to obtain more information about turning your meter back on and about your future gas bills, click here.